JLL Integrates Sclera AI Into Serve Facilities Management Platform

JLL has introduced a new enhancement to its digital end-to-end facilities management (FM) application, JLL Serve (Serve), by integrating AI-powered technology from Sclera, a technology solutions enterprise. By merging Sclera’s capabilities with JLL’s technology ecosystem and proprietary expertise, Serve aims to boost productivity, ensure compliance, and enable intelligent decision-making through a single, user-friendly mobile and web-based interface, adaptable to the evolving needs of workplaces, buildings, or critical environments.

Serve is an extension of JLL’s global FM platform and represents the next step in JLL’s progression toward digitising and automating the end-to-end workflow in facilities management. The FM solution consolidates data from both connected and non-connected assets into a simple, intuitive format. This allows technicians, facilities managers, and business intelligence specialists to have everything they need to perform their tasks efficiently, all within the palm of their hands. Integrated with JLL’s technology ecosystem-including Corrigo, JLL’s proprietary Smart Building and Enterprise Data Platforms, Azara, and more-Serve aggregates and processes various data sources, which are then analysed by JLL’s AI engine and in-house analytics team to turn insights into actionable steps.

The integration of Sclera’s technology into JLL’s platform helps create a unified and comprehensive dataset of the entire portfolio of facilities under management. This dataset provides a centralised view of asset activity and a complete understanding of facilities and asset performance, maintenance needs, and compliance requirements, enabling a comprehensive, integrated plan to optimise FM services.